Refund and Cancellation Policy

In short: our courses are digital and access is granted immediately on payment. You may request a full refund within 7 days of purchase, provided you have accessed no more than 20% of the course. Duplicate or failed-but-debited payments are always refunded in full.

1. Nature of our products

All products sold on the Platform are digital educational courses and study material. On successful payment, access to the purchased course is granted to your account immediately. Because the content is delivered digitally and can be consumed as soon as access is granted, refunds are governed by the specific terms below rather than by any general “return” of a physical product.

2. Refund eligibility

Situation	Refund	Condition
Change of mind / not satisfied	Full refund	Request made within 7 days of purchase and you have accessed no more than 20% of the course content
Requested late / substantial access	No refund	Request made after the 7-day window, or after accessing more than 20% of the content (save where a refund is required by law)
Duplicate payment	Full refund of the extra amount	Same course paid for more than once
Amount debited but enrolment not granted	Full refund of the unmatched amount	Payment debited by your bank but access not received and not reconciled in your favour
Course withdrawn by us before completion	Pro-rata refund, or a comparable course	At your option, where we discontinue a course you are enrolled in
Wrong or defective content	Correction, or full refund	Where the course delivered is materially not as described

3. What is not eligible

• Requests made after the eligibility window in Section 2, except where the law requires otherwise;
• Requests where more than the stated proportion of the course has been accessed, downloaded or completed;
• Dissatisfaction based on factors outside our control, such as your device, internet connectivity, or failure to meet a course’s stated prerequisites;
• Accounts terminated for breach of our Terms and Conditions (for example, credential sharing or content redistribution), which are not eligible for any refund.

4. Cancellation

As access is granted immediately on payment, an enrolment cannot be “cancelled” once purchased except through the refund process described above. You may stop using a course, or request deletion of your account, at any time by writing to us; however, ceasing to use a course does not by itself entitle you to a refund unless the conditions in Section 2 are met.

If any subscription or recurring plan is offered in future, it may be cancelled at any time to stop future renewals; amounts already paid for the current period are governed by Section 2.

5. How to request a refund

Email in**@*********al.in with the subject line “Refund Request”, and include:

1. the email address registered to your account;
2. the name of the course;
3. the Razorpay payment / transaction reference from your payment confirmation; and
4. the reason for the request.

6. Processing and timelines

• We will acknowledge your request within 24 hours and decide it within 7 working days of receiving the information above.
• Approved refunds are made only to the original payment method through Razorpay. We do not refund to a different account, or in cash.
• Once approved, the refund is ordinarily credited within 5 to 7 working days. The exact time to reflect in your account depends on your bank or card issuer and is beyond our control.
• Refunds are made in Indian Rupees (INR) for the amount actually paid. Any currency-conversion difference or bank charge levied by your bank is not borne by us.

7. Failed transactions

If your account is debited but you do not receive access and the payment is not confirmed to us, the amount is usually reversed automatically by the bank or by Razorpay within 5 to 7 working days. If it is not, contact us with the transaction reference and we will investigate and, where the payment is confirmed as received by us without enrolment being granted, refund it in full.

8. Grievances

If you are dissatisfied with a refund decision, you may escalate it to our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020:

We will acknowledge the complaint within 24 hours and resolve it within 15 days of receipt. Your statutory rights under the Consumer Protection Act, 2019 are not affected by this Policy.

9. Changes to this Policy

We may amend this Policy from time to time. The revised version will be posted on this page with a new “Last updated” date and applies to purchases made after it is posted. A purchase already completed is governed by the Policy in force at the time of that purchase.